Frequently Asked Questions

We recommend booking at least 24 hours in advance to guarantee your preferred vehicle. However, as a 24/7 dispatch service, we can often accommodate last-minute requests. For weddings and proms, we suggest booking 3-6 months early.

Yes, you can easily make changes in three ways:

• Client Login: Click the "Client Login" button on our website. Our system automatically creates a profile for you—simply enter your phone number to receive a secure one-time passcode (OTP) for instant access. Once logged in, click the drop-down menu under your name to view or modify all current and past reservations.
• Email Link: You can use the direct link provided in your reservation confirmation email.
• By Phone: For last-minute changes, feel free to call our dispatch team at +1 (708) 968-4226. Please note that changes to vehicle type or time are subject to availability.

Please notify us as soon as possible. If we have not yet dispatched the driver, there is no charge. We monitor flights, but a full cancellation requires your confirmation. Please review your contract for our cancelation policy.

For standard sedan and SUV transfers, we require 2 hours notice prior to pickup. For Sprinters, buses, and special events, cancellation terms vary and will be outlined in your specific contract.

No. We believe in transparent pricing. Every quote includes the standard $4.50 ground transportation tax. Any potential extra charges (like excessive cleaning or unplanned stops) are mentioned in your contract.

For sedans and SUVs (up to 7 passengers), gratuity is discretionary. For large vehicles (8+ passengers), a customary 20% gratuity is automatically included.

We provide complimentary wait time for all trips:

• Airport Arrivals (Domestic): 60 minutes of complimentary wait time after your flight has gated.
• Airport Arrivals (International): 90 minutes of complimentary wait time after your flight has gated.
• All Other Pickups: 10 minutes of complimentary wait time after your scheduled pickup time.

For non-airport pickups, wait time beyond the 10-minute grace period is billed at $10 for the first 10 minutes, plus $1 per minute thereafter. If wait time exceeds 60 minutes, the full hourly minimum for that vehicle will be charged.

We maintain our vehicles in pristine condition. Any client-caused damage that alters the interior or exterior of the vehicle will be billed for the full cost of repairs. An excessive mess (e.g., spills of sugary drinks, alcohol, food stains) that requires the vehicle to be taken out of service for a deep cleaning will incur a cleaning fee. Our drivers visually inspect and photograph vehicles before and after every trip.

Yes. We monitor all inbound flights into O'Hare (ORD) and Midway (MDW). If your flight is delayed or early, we automatically adjust your pickup time so your chauffeur is there when you land.

Don't worry. Because we track your flight number, our system automatically adjusts your pickup time based on your new arrival. You will not be charged extra for wait time caused by a flight delay.

Yes, we provide child car seats, but they must be requested in advance. While we provide the seats, you are encouraged to perform the final installation. There is no specific limit to the number of car seats per vehicle, as long as it is reasonable and safe for the vehicle's capacity.

Pets are welcome in our vehicles. We ask that you notify us in advance and that all pets remain secured in a carrier or with a specialty pet seatbelt for their safety. To avoid any potential fees, please ensure your pet is well-groomed. Excessive fur or any damage caused to the vehicle's interior may result in an appropriate cleaning or repair charge.